Privacy Policy

1. Introduction

This Privacy Policy explains how SierraV ("we," "our," or "us") collects, uses, stores, and protects your information when you use our Discord bot services. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using SierraV, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Automatically Collected Data

When you add SierraV to your Discord server or interact with the bot, we automatically collect:

• Discord server IDs and server information (name, member count, settings)
• Discord channel IDs and channel information
• User IDs and basic Discord profile information (username, discriminator)
• Message IDs and timestamps for moderation purposes
• Command usage data and interaction logs
• Error logs and performance metrics

2.2 Message Content

SierraV may process message content for the following purposes:

• Auto-moderation and spam detection
• AI chat responses (only when AI features are enabled)
• Auto-responder triggers and keyword detection
• Link filtering and content analysis

Important: We do not store message content permanently unless required for moderation logs or when explicitly configured by server administrators.

2.3 Configuration Data

We store server-specific configuration data including:

• Moderation settings and thresholds
• Auto-role configurations
• Custom commands and auto-responders
• Giveaway and event settings
• AI chat preferences and personality settings
• Security and anti-spam configurations

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing moderation and security features
• Enabling AI chat and question-answering capabilities
• Managing roles, permissions, and user interactions
• Running giveaways and community events
• Delivering music and entertainment features

3.2 Service Improvement

• Analyzing usage patterns to improve features
• Debugging and fixing technical issues
• Developing new features and capabilities
• Optimizing performance and reliability

3.3 Security and Compliance

• Detecting and preventing abuse or malicious activity
• Enforcing our Terms of Service
• Complying with legal obligations
• Protecting the rights and safety of users

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers with industry-standard security measures. We use:

• Encrypted databases with access controls
• Regular security audits and monitoring
• Backup systems to prevent data loss
• Secure data centers with physical security measures

4.2 Data Retention

We retain different types of data for varying periods:

• Configuration Data: Retained while the bot is active in your server
• Moderation Logs: Retained for up to 90 days or as configured by server admins
• Usage Analytics: Aggregated data retained for up to 2 years
• Error Logs: Retained for up to 30 days for debugging purposes

4.3 Data Security Measures

• End-to-end encryption for sensitive data transmission
• Multi-factor authentication for administrative access
• Regular security updates and patches
• Intrusion detection and monitoring systems
• Limited access on a need-to-know basis

5. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

5.1 Service Providers

We may share data with trusted service providers who assist in operating our services, such as:

• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• AI and machine learning service providers (for AI features)

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our Terms of Service

6. Your Rights and Choices

You have the following rights regarding your data:

6.1 Access and Portability

• Request a copy of the data we have about you
• Export your server configuration and settings
• View moderation logs and bot activity in your server

6.2 Correction and Deletion

• Correct inaccurate information about your server or users
• Delete specific data or request account deletion
• Remove the bot from your server to stop data collection

6.3 Control and Preferences

• Configure which features collect or process data
• Disable AI features or message processing
• Set data retention periods for moderation logs
• Opt out of analytics and usage tracking

7. Children's Privacy

SierraV is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

By using SierraV, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users through our Discord support server
• Provide prominent notice of material changes
• Obtain consent for changes that expand data collection

Your continued use of SierraV after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• Our Discord support server
• Direct message to the bot developers
• The contact information provided on our website

For privacy-related inquiries, please include "Privacy Policy" in your message subject to ensure prompt attention.

We are committed to addressing your privacy concerns and will respond to legitimate requests within 30 days.